About Us

Our brand story

We are an independently operated online fashion store specializing in women’s dresses and thoughtfully selected wardrobe pieces.

We believe fashion is a way to express personal style and confidence. Our collection focuses on elegant, wearable designs that are suitable for special occasions, evening events, gatherings, and everyday moments.

Through our online store, we aim to provide a clear shopping experience with detailed product information, reliable service, and straightforward store policies.

Who We Are

Terella operates as an independent online retail business based in the United Kingdom. We are not a marketplace. Unless explicitly stated on product pages, we do not act as an agent for any third-party designers, manufacturers or external brands.

As a Shopify online retailer subject to UK consumer legislation, our priority is delivering a transparent, reliable and straightforward shopping experience. All products are carefully selected with attention to quality, fit and customer experience.

  • Stylish and wearable: Curated for casual daily wear and occasion styling.
  • Clear product presentation: Product pages feature photographs, size guides, colour variations and pricing information.
  • Customer-focused layout: Product details help shoppers make confident purchase decisions before checkout.

How We Process Orders

All orders placed via www.terella.shop are reviewed, processed and dispatched in accordance with our Shipping Policy, Return & Refund Policy and other official store policies, compliant with the Consumer Rights Act 2015.

Subject to stock availability and logistics arrangements, orders may be fulfilled in cooperation with trusted suppliers and courier partners. Once dispatched, you will receive a shipping confirmation email including tracking details where available.

Our Commitment

At Terella, we value accurate product descriptions, open communication and responsive customer support. We commit to:

  • Maintaining up-to-date product descriptions, pricing, imagery and stock status.
  • Making all store policies publicly available for customers to review prior to purchase.
  • Responding promptly to enquiries about products, orders, delivery and returns.
  • Safeguarding customer payment data: Checkout is powered by Shopify and authorised payment providers. Terella does not store full payment card information on our servers.

Contact Information

Brand Name: Terella

Website: www.terella.shop

Email: hello@terella.shop

Phone: +44 5065 305195

Business Address: Terella 21 Lumley Rd Kendal LA9 5HT United Kingdom

Support Hours: Monday – Saturday: 09:00 – 18:00 CT | Sunday: Closed Response target: 24–48 working hours.